Terms of service

Terms of Service

Welcome to TOCMIRA!

These Terms of Service ("Terms") govern your access to and use of our website, https://www.tocmira.com, including all information, products, features, and services available through the website.

By visiting our website or purchasing products from TOCMIRA, you agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use our services.

1. Overview

This website is operated by TOCMIRA. Throughout the website, the terms "we," "us," and "our" refer to TOCMIRA.

Our store is powered by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to customers worldwide.

We reserve the right to update, modify, or discontinue any part of our services in accordance with applicable law.

2. Eligibility and Age Restrictions

TOCMIRA offers adult wellness, intimate lifestyle, and personal-use products.

By purchasing age-restricted products from our website, you confirm that:

  • You are at least 18 years old or the legal age of adulthood in your jurisdiction, whichever is higher.

  • You are legally permitted to purchase and possess the products offered.

  • You will use the products only for lawful personal purposes.

  • You will follow all applicable product safety instructions.

We reserve the right to refuse or cancel orders where applicable age restrictions or legal requirements are not satisfied.

3. General Conditions

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or illegal activities.

  • Provide false or misleading information.

  • Interfere with the security or functionality of our website.

  • Upload or distribute malicious software.

  • Attempt unauthorized access to our systems.

  • Violate applicable intellectual property rights.

We may restrict access or refuse service for legitimate reasons, including suspected fraud or violations of these Terms.

4. Products and Product Information

We make reasonable efforts to ensure that all product descriptions, photographs, prices, and specifications are accurate.

However, actual product appearance may vary slightly due to lighting, screen settings, and manufacturing differences.

Product availability is subject to change without notice.

We reserve the right to modify product descriptions, discontinue products, or limit purchase quantities at any time, subject to applicable law.

Customers are responsible for reviewing product specifications and instructions before purchasing or using a product.

5. Pricing and Currency

All product prices are displayed in the currency indicated on our website or at checkout.

Prices may change without prior notice.

Promotional offers, discounts, and special pricing may be subject to additional conditions disclosed at the time of the offer.

Applicable shipping costs, taxes, and other charges will be displayed during checkout where required.

If a material pricing or listing error occurs, we may contact you to explain the issue and offer an appropriate resolution, including a refund if the order cannot be fulfilled.

Any cancellation or correction will be handled in accordance with applicable consumer protection laws.

6. Payment Methods

TOCMIRA provides secure payment options through supported third-party payment providers.

Depending on your location, device, and checkout eligibility, available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

Available payment methods will be displayed during checkout.

By completing a purchase, you represent that you are authorized to use the selected payment method.

Payment information is processed through the applicable payment service providers. Transactions may be subject to additional security verification.

We reserve the right to decline transactions where fraud, unauthorized activity, or payment verification concerns are reasonably identified.

7. Orders and Order Acceptance

By placing an order, you agree to provide accurate and complete information.

After submitting your order, you may receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to review or cancel orders for legitimate reasons, including:

  • Suspected fraudulent activity.

  • Incorrect billing or shipping information.

  • Product unavailability.

  • Material pricing errors.

  • Applicable legal restrictions.

  • Payment authorization failure.

If we cancel an order after payment has been collected, we will issue an appropriate refund in accordance with applicable law.

8. Shipping and Delivery

We strive to process and ship orders as efficiently as possible.

Available shipping methods, estimated delivery times, and any applicable shipping charges will be displayed on our website or during checkout.

Delivery estimates may vary depending on:

  • Destination country or region.

  • Shipping carrier.

  • Customs processing.

  • Public holidays.

  • Weather conditions.

  • Other circumstances beyond our reasonable control.

Where available, tracking information will be provided once the order has shipped.

Customers are responsible for providing accurate shipping information.

If your package is delayed, lost, or delivered incorrectly, please contact our support team for assistance.

Nothing in these Terms limits your statutory rights relating to delivery, non-delivery, or goods lost or damaged during shipment.

For more information, please refer to our Shipping Policy.

9. Returns and Refunds

TOCMIRA offers a 90-day return policy.

Customers may request a return within 90 days after receiving their products, subject to the conditions outlined in our Return & Refund Policy.

To qualify for a standard return, products must generally be:

  • Unused and unworn.

  • In their original condition.

  • In their original packaging.

  • Accompanied by proof of purchase.

For hygiene and safety reasons, certain intimate wellness products that have been opened or used may not be eligible for return.

These restrictions do not affect rights relating to defective, damaged, or incorrectly supplied goods or other mandatory consumer protections.

Approved refunds are generally issued to the original payment method within 10 business days, subject to applicable legal requirements.

Please contact our customer support team before returning any products.

For further information, refer to our Return & Refund Policy.

10. Damaged, Defective, or Incorrect Products

Customers should inspect their orders upon delivery.

If an item arrives damaged, defective, or different from what was ordered, please contact us promptly.

We may request photographs, an order number, or other information reasonably necessary to assess the issue.

Depending on the circumstances and applicable law, we may provide:

  • A replacement product.

  • A refund.

  • Another appropriate remedy.

Your statutory consumer rights remain unaffected.

11. Adult Wellness Product Disclaimer

TOCMIRA offers products intended for adult personal wellness and intimate use.

Our products are not intended for minors.

Customers agree to use all products safely, responsibly, and in accordance with the manufacturer's instructions.

Unless expressly stated and legally authorized, products sold on our website are not intended to diagnose, treat, cure, or prevent medical conditions.

If you have a medical concern or are uncertain whether a product is suitable for you, consult a qualified healthcare professional.

TOCMIRA does not exclude or limit any liability for unsafe or defective products where such liability cannot legally be excluded.

12. Product Hygiene and Safety

For hygiene and personal safety, customers should carefully review product care instructions.

Where applicable:

  • Clean products according to the manufacturer's instructions.

  • Inspect products before use.

  • Discontinue use if a product appears damaged or unsafe.

  • Store products appropriately.

  • Do not share personal-use products where doing so could create hygiene risks.

Products intended for intimate use may be subject to additional hygiene-related return restrictions, as permitted by law.

13. Privacy and Personal Information

Your privacy is important to us.

We may collect and process information necessary to:

  • Process and fulfill orders.

  • Provide customer support.

  • Process payments.

  • Arrange shipping and delivery.

  • Detect and prevent fraudulent transactions.

  • Meet applicable legal obligations.

  • Provide marketing communications where permitted.

Personal information is handled according to our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further information about how we collect, use, store, and protect personal data.

14. Intellectual Property

Unless otherwise indicated, the content on our website, including text, product images, graphics, logos, designs, and other materials, belongs to TOCMIRA or its respective licensors.

These materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without authorization, except where permitted by law.

15. Third-Party Links and Services

Our website may contain links to third-party websites or services.

These may include payment providers, logistics companies, social media platforms, or other external services.

We are not responsible for the independent content or practices of third-party websites that we do not control.

Your interactions with third-party websites may be governed by their own policies and terms.

Nothing in this section limits any legal responsibility we have for services used to fulfill our obligations to customers.

16. User-Submitted Information

If you submit reviews, comments, feedback, or other content to our website, you agree that the content must be lawful, accurate, and must not violate third-party rights.

You must not submit content containing:

  • Unlawful or fraudulent statements.

  • Malicious code.

  • Infringing materials.

  • Harassment or threats.

  • Unauthorized personal information.

By submitting content intended for publication, you grant us a non-exclusive license to display and use that content in connection with our website and business, subject to applicable law.

17. Website Availability

We make reasonable efforts to maintain reliable website access.

However, temporary interruptions may occur due to maintenance, technical issues, system upgrades, or circumstances outside our control.

We do not guarantee uninterrupted or error-free access.

We reserve the right to modify or temporarily suspend website functionality when reasonably necessary.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and related online services are provided without guarantees of uninterrupted access or freedom from technical errors.

Any applicable product warranties, statutory guarantees, and consumer rights remain in effect.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded under applicable consumer protection legislation.

19. Limitation of Liability

To the extent permitted by applicable law, TOCMIRA shall not be responsible for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

We do not exclude or limit liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury caused by negligence.

  • Defective products where mandatory product liability laws apply.

  • Breach of statutory consumer guarantees.

  • Any other liability that cannot legally be excluded.

This section does not affect your mandatory consumer rights.

20. Indemnification

To the extent permitted by law, you agree to indemnify TOCMIRA against reasonable losses and expenses arising from your unlawful use of our services, infringement of third-party rights, or material violation of these Terms.

This provision does not apply where it would unlawfully restrict consumer rights.

21. Termination

We may suspend or terminate access to our services where a user materially violates these Terms or engages in unlawful activity.

Termination does not affect existing rights or obligations that are intended to survive termination, including payment obligations, lawful refund rights, and applicable consumer protections.

22. Governing Law

These Terms shall be governed by the applicable laws of the State of Colorado, United States, to the extent such laws may lawfully apply to the contracting parties and the relevant transactions.

Nothing in these Terms excludes mandatory consumer protections available under the laws of a customer's country or region of residence.

Consumers retain any rights to bring claims before courts or authorities where such rights are guaranteed by applicable law.

23. European Union Consumer Rights

Customers residing in the European Union may be entitled to additional protections under applicable EU consumer legislation.

These may include statutory rights relating to:

  • Product conformity.

  • Remedies for defective goods.

  • Distance-selling information.

  • Withdrawal from eligible online purchases.

  • Refund processing.

Where applicable, consumers generally have a 14-day right of withdrawal for eligible distance purchases, subject to statutory exceptions, including certain sealed hygiene-sensitive products once unsealed.

Nothing in these Terms overrides mandatory EU consumer rights.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

25. Changes to These Terms

We reserve the right to update these Terms periodically to reflect changes in our products, services, operations, or legal requirements.

Revised Terms will be published on this page with an updated effective date.

Changes will not retroactively remove statutory rights or contractual protections associated with existing purchases.

Customers are encouraged to review this page periodically.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies, constitute the agreement relating to the use of our website and services.

In the event of any inconsistency, mandatory applicable law shall prevail.

27. Contact Information

If you have any questions regarding these Terms of Service, your purchase, shipping, returns, or our products, please contact our customer support team.

Business / Store Name: TOCMIRA

Official Website: https://www.tocmira.com

Customer Support Email: support@tocmira.com

WhatsApp: +44 7877177366

Registered Business Address:

N Grant St Ste R
Denver, CO 80203
United States

Please contact customer support before sending any return packages. The registered business address listed above is not necessarily a return-processing address.

Thank you for shopping with TOCMIRA. We appreciate your trust and are committed to providing a secure, discreet, and reliable shopping experience.