Refund policy

Return & Refund Policy

At TOCMIRA, your satisfaction is important to us. We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with all original tags (if applicable), and in its original packaging. You will also need your receipt or proof of purchase.

For hygiene and safety reasons, intimate products and personal-use items that have been opened or used may not be eligible for return, except where required by applicable law or where the item is defective, damaged, or not as described.

How to Start a Return

To request a return, please contact our customer support team:

Please include your order number, the reason for your return, and relevant photos if your item is damaged or defective.

If your return is accepted, we will provide instructions on how and where to send your package. Where applicable, we will also provide a return shipping label.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if your item is defective, damaged, or if you receive the wrong product.

Our support team will review your case and work with you to arrange an appropriate solution, which may include a replacement, refund, or other remedy in accordance with applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or opened intimate products where returns are restricted for hygiene or safety reasons.

  • Personalized or custom-made products, subject to applicable consumer rights.

  • Perishable goods.

  • Hazardous materials, flammable liquids, or gases.

Sale items may be subject to specific return conditions, but this does not affect your statutory consumer rights. Gift cards are generally non-refundable, except where required by law.

If you have questions about whether your product is eligible for return, please contact our support team before sending it back.

Exchanges

If you would like to exchange an item, please contact our customer support team.

The fastest way to receive a different item is generally to return the original eligible product and place a separate order once your return has been approved.

European Union – 14-Day Right of Withdrawal

If your order is delivered to the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.

Certain exceptions may apply, including sealed products that are unsuitable for return due to health protection or hygiene reasons once unsealed.

Nothing in this policy limits your mandatory consumer rights under applicable EU law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, subject to any shorter refund deadlines required by applicable law.

Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tocmira.com.

Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact us.

TOCMIRA Customer Support

Email: support@tocmira.com

WhatsApp: +44 7877177366

Website: https://www.tocmira.com

We are committed to providing a safe, discreet, and reliable shopping experience for our customers.