Shipping Policy

Thank you for shopping with TOCMIRA!

At TOCMIRA, we are committed to providing a reliable, secure, and discreet shopping experience. We work with shipping and logistics partners to deliver your orders as safely and efficiently as possible.

Please review our Shipping Policy before placing an order.

1. Order Processing

Once your order is successfully placed and payment has been confirmed, it will enter our order processing system.

During processing, we verify the order details, prepare your items, and arrange shipment with an appropriate logistics provider.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information.

Please note that order processing time is separate from shipping transit time.

2. Shipping Destinations

TOCMIRA serves customers in the United States and other eligible international destinations.

Available shipping destinations and delivery services may vary depending on local regulations, carrier availability, and product restrictions.

Certain adult wellness products may be restricted in some countries or regions. We reserve the right to decline shipment where delivery would violate applicable laws or carrier requirements.

If we are unable to fulfill an order due to shipping restrictions, we will contact you and arrange an appropriate refund.

3. Shipping Rates and Free Shipping

We offer FREE SHIPPING on eligible orders of $69 USD or more.

Shipping charges, where applicable, will be calculated and displayed at checkout.

Free shipping eligibility may depend on the delivery destination, product selection, and any applicable promotional conditions.

For orders that do not qualify for free shipping, the available shipping options and associated costs will be shown before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping service, customs procedures, and logistics provider.

The estimated delivery timeframe, where available, will be displayed at checkout or communicated in your shipping confirmation.

Please be aware that delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery may take longer during holidays, peak shopping seasons, severe weather, customs inspections, or unforeseen carrier disruptions.

If your shipment is significantly delayed, please contact our customer support team for assistance.

5. Discreet Packaging and Privacy

We understand that privacy is especially important when ordering personal wellness and intimate products.

TOCMIRA aims to provide discreet packaging for intimate wellness orders.

Where available, products are shipped in plain or neutral external packaging without explicit product imagery or descriptions.

Please note that shipping labels may display information required by carriers, customs authorities, or applicable laws.

Our goal is to protect your privacy while ensuring safe and compliant delivery.

6. Order Tracking

Once your order has been shipped, we will provide tracking information when it is available.

You can track your shipment using our logistics tracking service:

Track Your Order:
https://t.17track.net/en

Tracking information may not appear immediately after dispatch. Carriers may require additional time to scan and update the shipment.

Some international shipments may be transferred between logistics providers before final delivery.

Tracking updates may be temporarily delayed during these transfers.

If you experience difficulties tracking your shipment, please contact our customer support team.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

• Full recipient name.

• Street address and building or apartment number.

• City, state, and postal code.

• Destination country.

• Contact telephone number, where required.

If you discover an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot always be guaranteed once an order has entered fulfillment or transit.

If an incorrect address causes delivery difficulties, please contact us so we can review the available solutions.

Nothing in this section limits rights or remedies available under applicable consumer law.

8. Delayed Shipments

Shipping delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

• Customs inspections or clearance delays.

• Severe weather conditions.

• Carrier disruptions.

• Public holidays.

• High shipping volumes.

• Incorrect or incomplete delivery information.

• Local delivery restrictions.

If your order is delayed, please contact us with your order number.

Our support team will assist you in checking the shipment status and contacting the logistics provider where appropriate.

9. Lost or Missing Packages

If your tracking information indicates that your package is delayed, missing, or has not arrived, please contact our customer support team.

We may initiate an investigation with the shipping provider to determine the shipment status.

Depending on the investigation findings and your rights under applicable law, an appropriate solution may include:

• Continued shipment investigation.

• Replacement shipment.

• Refund.

• Other applicable remedies.

We will not deny mandatory consumer remedies solely because a carrier marks an undelivered package as delivered.

10. Packages Marked as Delivered

If your tracking information shows that a package has been delivered but you cannot locate it, please:

1. Verify the delivery address provided at checkout.

2. Check around the delivery location.

3. Ask household members or building staff whether they accepted the package.

4. Contact our customer support team if the package is still missing.

We may work with the carrier to investigate the delivery.

Any refund or replacement request will be reviewed in accordance with applicable law and the specific circumstances of the shipment.

11. Failed Delivery and Returned Packages

A shipment may be returned to the sender if:

• The shipping address is incomplete or incorrect.

• Delivery attempts are unsuccessful.

• The recipient refuses delivery.

• The package is not collected within the carrier's holding period.

• Local import or delivery restrictions prevent completion.

If your order is returned to the sender, please contact us to discuss reshipment or a refund where applicable.

Additional shipping charges may apply if redelivery is requested due to customer-provided address errors or other customer-controlled circumstances, subject to applicable law.

12. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other government charges.

Any applicable charges and the party responsible for paying them will be disclosed at checkout where required by law.

Where charges are not collected at checkout, the destination country's customs authority or carrier may request payment before delivery.

Please ensure that the products you order are permitted in your destination country.

If you have questions about import requirements, we recommend checking with your local customs authority before placing an order.

13. Damaged Items During Shipping

If you receive a package containing damaged or defective products, please contact us promptly.

To help us investigate and resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the damaged product and packaging, where reasonably available.

We will review your request and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.

14. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before your order is dispatched.

Once an order has been shipped, modifications or cancellations may no longer be possible through the fulfillment process.

Your statutory cancellation and withdrawal rights, where applicable, remain unaffected.

15. Returns and Refunds

TOCMIRA offers a 90-day return policy for eligible products.

For hygiene and safety reasons, certain opened or used intimate wellness products may not be eligible for standard returns, except where required by law.

Please review our Return & Refund Policy for complete information about return eligibility, procedures, and refund processing.

Customers must contact our support team before sending any return shipment.

Do not return products to our registered business address unless explicitly instructed to do so.

16. Contact Information

If you have any questions regarding shipping, tracking, delivery, or your order, please contact us.

TOCMIRA Customer Support

Website: https://www.tocmira.com

Email: support@tocmira.com

WhatsApp: +44 7877177366

Order Tracking: https://t.17track.net/en

Registered Business Address:

N Grant St Ste R
Denver, CO 80203
United States

Please note: Our registered business address is not necessarily our return warehouse. Contact customer support to receive the appropriate return instructions.

Thank you for choosing TOCMIRA. We appreciate your trust and look forward to providing you with a reliable, secure, and discreet shopping experience.